Switchboard/receptionist and Sales Support - Thatcham, United Kingdom - GowringsVersa Mobility

Description

Job Title:
Switchboard & Sales Administrator


Job Purpose:
Office telephone support and sales team support

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Key Objectives:

• Provide telephone cover
• Support the Executives in achieving their sales targets
• Provide administrative support
• Respond to customer enquiries

Overview of Responsibilities

• Handle inbound calls into the office in line with performance targets
• To handle inbound enquiries for field sales team:
• To qualify enquiries to an agreed standard
• Record customer information into CRM
• Book demonstrations and complete necessary documents
• To use standard templates for written correspondence with prospects/customers and to save all of these electronically with the contact record within CRM
• Use M2M and Sage to complete quotations and sales orders.
• Provide support to the team by
• Producing information packs
• Producing quotations
• Entering orders taken onto M2M & Sage
• Respond to inbound enquiries in line with SLA's. Record all communication onto CRM system
• To support the Marketing function in the execution of mailing campaigns/activities

This description is not exhaustive. It is intended to give a general outline of the current duties and responsibilities. Other duties consistent with the position may be introduced after discussion with the job holder.


Skills/ Competencies:

• Excellent telephone manner
• Strong written & verbal skills
• Intermediate level IT skills (Microsoft office & Sage)
• Experienced in using databases & order entry systems
• Attention to detail
• Strong interpersonal skills internal & external
• Empathic & mature telephone style

Salary:
£23,000.00-£25,000.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Thatcham: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 26/04/2023

Reference ID:
Switchboard/Reception & Sales Support Coordinator