Associate Adoption Consultant - London, United Kingdom - Contentsquare
Description
As an Associate Adoption Consultant, you will design & deliver bespoke Adoption Plans for our customers to help them maximise usage and value from Contentsquare.
The Associate Adoption Consultant model is hybrid:
from digital-led, in-person, or 1
- to
You will also support our "Focus Partners", ensuring they can deliver value through Contentsquare to our shared network of customers.
The Adoption Consulting team sits within the Customer Success Strategy & Shared Services team at Contentsquare, supporting both enterprise and mid-market customers.
What your role and key responsibilities will look like:
Customer Adoption Plan Creation & Delivery:- Collaborate with key stakeholders to create, develop, and refine adoption plans tailored for each of our new customers.
- Tailor each Adoption Plan to the strategic objectives and unique needs of the customer.
- Design and delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the Adoption Plan
- **Focus Partner support**:
- Interface with the Partner Sales Team to help craft an Adoption strategy for each focus partner.
- Offer guidance and support to focus partners in leveraging Contentsquare and maximising return on investment for our shared customers
- Ensure alignment with our predefined focus partners' adoption strategy and facilitate their enablement, emphasising use casespecific training and support.
- Partner with the Customer Education team to design, develop, and deliver 1
- to
- many initiatives, ensuring scalable and effective training programs for customers and partners.
- Contribute to development of educational resources and materials aligned with adoption goals.
- Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
- Ensure accurate and timely data collection for the identified KPIs.
- Regularly assess and report on the effectiveness of adoption initiatives, providing datadriven recommendations for improvement.
- **Cross-functional Collaboration**:
- Collaborate with Customer Success, Sales, Mid-Market and Product teams to align adoption strategies with overall business objectives.
- Act as a bridge between different departments to ensure a cohesive and customercentric approach to adoption.
We'd love to meet you if you have:
- Demonstrated ability to quickly familiarize oneself with enterprise software tools.
- Excellent oral and written communication skills, along with strong presentation abilities.
- Strong work ethic, positive attitude, and ability to follow through on tasks.
- Fluency in English and French
- Ability to travel throughout Europe (up to 25%)
Nice to have:
- Experience with HTML, CSS or tag management solutions
- Experience with App frameworks
- Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
- Experience teaching or coaching others, inperson or virtual
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