Customer Engagement Delivery Partner - London, United Kingdom - Data Communications Company

Data Communications Company

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role:

Customer Engagement Delivery Partner

With proven Stakeholder experience from a regulated or technically innovative environment, you can take DCC's digital data network and the Government's net zero smart meter agenda, see the energy and telco customer provider big picture, and connect it all up through a communications strategy so homes and businesses can lead smarter, greener lives.

What will you be doing?
Unlocking complex messaging from DCC's project and programme delivery stakeholders.

Inventing creative communications solutions to internal and external stakeholder technical problems

Lead, shape and drive communications plans via multiple channels such as technical topic forums, external committees, and interactive customer engagement activities

Write and deliver technical messaging so external customer groups can simply understand complex messages

Represent DCC at industry forums to drive improvements in messaging, whilst acting as coordination for Smart Energy Code governed committees

Act as the dedicated SME for an assigned committee and/or forum(s) and manage the end-to-end forum lifecycle from a DCC perspective

Provide day-to-day management of DCC's bilateral engagement with key customers and senior staff within DCC, including ExCo and the Board.

Capture and evaluate feedback to ensure customer views are translated for the executive team and Board consideration as part of its decision making.

Measure and evaluate performance of Customer Engagement activities against OPR metrics and SEC scorecard to ensure outcomes are achieved and improvements implemented.

What are we looking for?
A strategic thinker.

Able to transpose DCC's strategy and complex messages, bring to life and co-ordinate messages, and build an aligned engagement plan to promote collaboration and support.

Experience in engagement planning, including assessment and determination of the most effective channels and tools for engagement, content development and measuring effectiveness.

Excellent communication and stakeholder management skills, and able to communicate confidently and effectively with customers and internal stakeholders, especially when delivering difficult messages.

Excellent influencing skills. Able to create a collaborative environment (with internal and external stakeholders) and influence how stakeholders work together.

Strong document writing skills; able to understand and interpret complex messages and transpose them into quality papers and/ or presentations for our customers and stakeholders.

An initiative-taker, able to use their initiative to identify appropriate solutions and be an enthusiastic collaborator.

This role is hybrid working model with office locations either in London or Manchester.

A competitive salary plus bonus & car allowance.

The company

At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives.

We have built the secure infrastructure that's supporting the mass roll-out of smart meters across the country.

Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain.

So it's a truly exciting time to join us.

You'll be part of a team that's supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.

What to do now
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