Customer Support Representative - London, United Kingdom - theprintspace

theprintspace

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Representative for a high-growth tech company in the creative arts industry

theprintspace is a best in class fine art & photographic printing studio with an outstanding customer satisfaction reputation.

We are looking for a focussed and intelligent Customer Support Representative ready to take a forward career step in the exciting creative industry space.

The position is based at our fantastic Shoreditch studio, in the heart of London's thriving creative community.

We are a fast-growing company based in the UK with a branch in Germany, and further branches planned in the USA.

We operate an internet platform called creativehub, the functions of this platform are:

Web orders
To take orders for fine art & photo prints, mounts and frames. Our clients here are both professional and amateur artists predominantly in the UK, Europe & North America.

Dropshipping

To allow web stores to integrate their order systems to enable automatic fulfillment of art print orders. Our clients here are leading artists, social media influencers and prestigious media & arts organizations.

The Role

Responsibilities

Adopt and deliver our 'think boutique' approach to customer service
Help walkin clients onsite at theprintspace, London
Identify & assess customer's needs, clarify information and provide solutions and alternatives wherever applicable
Manage and resolve customer complaints, escalate to concerned authority when necessary
Build sustainable relationships and trust with customers through open, honest and interactive communication
Provide accurate & complete information to improve customer satisfaction leading to noticeable results

Career progression
Joining our customer services team is a great way to gain industry experience in a strong growth company.

Our company has ambitious plans for expansion into further services and countries and there are pathways to learn new skills and progress into other customer oriented roles for people with drive and determination, as opportunities arise.