Service Desk Support Analyst 6-month Contract London - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Support Analyst | 6-month Contract | London | AustralianSuper

We make a difference, delivering outcomes for our millions of members
Gain insight working with a busy international inhouse Technology Team
Support all our London teams and functions

AustralianSuper is the largest pension fund in Australia - in the top 20 largest pension funds globally and in the top 50 asset owners globally.

With more than £160bn in assets under management, and a world-class investment team, AustralianSuper has the appetite and capability to directly invest in large-scale opportunities.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined.

That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.

We ensure diversity is celebrated for theopportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for members.

Your new role

Leading the ITIL service, providing support and setup process for new and existing staff
Fulfilling service requests and queries daily
Escalating more complex technology issues to the team
Consult with managers, teams, and third parties to maximise good outcomes
Identify any problems in the process and over time take responsibility for reporting and organising locally

This role is based on site at London King's Cross Estate, one of the core assets of the Fund's global portfolio.

What you'll need

Culture is key at AustralianSuper, and we are looking for someone who is a team player that enjoys working in a high performing collaborative team.

Good interest in Technology services and a desire to learn more with the IT space
Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
Experience with Cherwell Remedy is a plus, but not essential
Exposure to building equipment for internal use, i.e., laptops, phones, updating access for staff
Familiarity with Microsoft and Windows programs
Relevant experience and/or qualifications in technology

Life at AustralianSuper

Our London and New York offices are made up of 80 talented colleagues and is expected to grow four-fold over the next three years meaning when you join you become a key part of building our culture.

As we collaborate with colleagues across multiple time zones flexibility in work hours are both a requirement and opportunity for this role.

We offer great benefits including generous leave type, leading pension contributions, health insurance and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next
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