Service Advisor Lexus - Swindon, United Kingdom - Fish Brothers
Description
Location Fish Brothers Lexus- Working Hours
- Benefits 2226 days holiday Life Assurance Contributory Pension Scheme Competitive Bonus Scheme Healthcare Cash Plan Staff Car Purchase Scheme
- Salary TBC
- Closing Date 16/04/2023
Fish Brothers currently have an exciting opportunity to join the team, as a Service Advisor (Lexus Care Consultant) at our Lexus Dealership in Swindon.
Does this sound like you?
- Proven high level of customer service skills.
- Enjoy working with people.
- Good communication skills.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues with a proactive cando attitude.
- Able to multitask and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep uptodate with product and technical information.
- Thrives in a highpressured environment.
Highlights of this role include;
- Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
- Talking and listening to customers to build rapport and understand their service/repair requirements.
- Using a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Providing accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introducing the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Scheduling work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
- Encouraging the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and/or services.
- Working with colleagues and other team members across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
- Ensuring that each service or repair is followed up with a personal call to check that the customer was happy with the service provided.
Key Role Competencies
Customer & Service Orientation
- Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
- Assures that customer issues are resolved and focuses on customer satisfaction.
Problem Solving
- Analyses and evaluates key data quickly and, with the relevant details, applies logics and common sense.
- Makes decisions, commits to actions and takes over responsibilities with calculated risks.
Communication with Impact
- Communicates clearly, eloquently and finds the right balance between talking and listening.
- Finds persuasive arguments and negotiates professionally with fairness and respect.
Brand identification
- Identifies with and acts in accordance with the Lexus brand and values.
- Acts as an ambassador for Lexus and the Fish Bothers Group and is passionate about the products and company.
Relationship Building & Team Orientation
- Easily builds up relationships, is empathic and selfconfident.
- Approaches others with commitment, openness and a friendly attitude.
- Facilitates interaction between team members and appreciates teamwork.
- Looks for ways to enhance collaboration and balances the interests and concerns of team members.
Flexibility and Desire to Learn
- Adapts quickly to unknown situations and willingly improves his/her own skills and competence.
- Shows an openness to change, innovates processes, and strives for new ideas.
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