Account Handler - Farnborough, United Kingdom - Aston Lark Limited
Description
We have a fantastic opportunity for an experienced
Account Handler to join us at our offices located in
Farnborough on a hybrid approach.
If you have a background in
Classic
Motor Trade insurance and enjoy a fast-paced environment Aston Lark may be the place for you.
With the customer at the heart of everything, going the 'extra mile' to deliver a superior customer service will be second nature to you.
This role offers the opportunity to develop your motor trade insurance knowledge further by working within a highly supportive and specialised team, who are committed to your career development.
What you will be doing:
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish most competitive terms available.
- Obtain renewal terms and present to client.
- Produce and issue professional summaries and reports using Aston Lark templates.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Aston Lark procedures.
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Aston Lark templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively crosssell products from other Divisions.
- Refer all queries that fall outside own experience, knowledge and authority to senior staff.
- Liaise with and assist other branches and Group Resources as necessary.
You need to bring with you:
- Motor Trade insurance experience is highly desirable
- Must have a minimum of 2 years' experience in providing specialist advice in the insurance market.
- Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
- Accuracy and attention to detail.
- Excellent client service skills.
- Good negotiation and broking skills
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client's level of understanding.
- Ability to persuade and influence others.
We can offer you:
-
Competitive salaries and a range of benefits.
-
Minimum 25 days holiday, with the option to purchase more
-
Health & Well-being through a 24/7 employee assistance programme for you and your family providing practical support on a range of issues such as health, money, and work.
-
Hybrid working options to give you more flexibility to manage work and home life.
-
Study Support and career progression opportunities. If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager.
Aston Lark is on a journey to become the most trusted Chartered insurance broker and employee benefits advisor in the industry.
Benefits:
- Additional leave
- Company pension
- Free parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Farnborough, GU14 7LP: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in Farnborough, GU14 7LP
Reference ID:
AL385
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