Administrative Assistant/switchboard Operator - Preston, United Kingdom - Ramsay Health Care

Ramsay Health Care

Verified Company

Preston, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description

Administrative Assistant

The role

We are currently looking for an Administrative Assistant to join our team at Fulwood Hall Hospital in Preston. You will ensure that all admin processes are adhered to in a timely and professional manner.

You will keep patient's paperwork up to date, accurate and support the wider Ward team with effectively managing all admin for the department.

This role provides a high standard switchboard service and the post holder will be required to receive a range of calls from both external and internal callers and connect them as appropriate.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as they are the interface for the hospital.

The post holder will operate a telephone based switchboard together with Patient Administration System. The ability to learn and retain information regarding multiple clinical departments in order to deal with patient enquiries.

The post holder will be required to use the Patient Administration system to assist with enquiries with regard to outpatient appointments and will work collaboratively with all departments across the hospital.

The postholder must be able to communicate effectively and sensitively with a wide range of people including patients, relatives, clinicians and other Trust staff.

Provide both internal enquiries and Directory enquiries for all staff. To answer all calls in a professional and timely manner.

They should maintain a courteous approach with callers and assist them in reaching their required destination Previous experience in a call handling environment is essential.

What you'll bring with you- Outstanding professional customer service and inter-personal skills- Administration experience (essential)- Friendly, outgoing personality- Flexibility and adaptability to cover the needs of the department/hospital- Excellent communication skills- Proficiency in Microsoft Office and willingness to learn additional software- Excellent attention to detail- Good time management skills- Previous experience of having worked in a hospital setting (advantage)

About us

Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year.

It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.

We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us.

"The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do.

Join us and have more 'Time to Care'.

We care.

It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

"The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.