Apprentice Planning Administrator - Wellingborough, United Kingdom - Volvo Trucks

Volvo Trucks

Verified Company

Wellingborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Apprentice Planning Administrator

Location:
Wellingborough, GB, NN8 6AQ
Position Type:Student
Apprentice Planning Administrator

You will work within the Regional Central Planning Team. As a CSR Apprentice, you will be responsible for working towards providing support to the Dealers in Planning and Vehicle Scheduling in accordance with DVSA rules and regulations thus ensuring that customer expectations are always managed with regards to their compliance.
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with nextgen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Confirm and agree details of planned visits with customers in advance, including replan of any outstanding defects.
Load workshop schedule to maximise capacity utilisation.
Liaise with Dealer Responsible to ensure all resources are available in advance of scheduled work (labour and parts.)
Ensure all MOT appointments are booked, planned in, and communicated to customers in a timely manner.
Manage bookings for courtesy cars.
Actively liaise and coordinate between customer and workshop on progress and ensure timely authorization and reporting of all work.
Follow up after vehicle visit to check customer satisfaction and log all correspondence and where needed escalate any concerns from the interaction with the customer so the appropriate action is taken to resolve it and prevent it from occurring.
Promote the benefit & features of Volvo Service Point Online
Take personal responsibility to ensure customer reception area is maintained to a professional standard.
As CSR we serve as the face of the company and therefore all efforts should be geared towards portraying oneself in line with our values

Who are you?
Do you dream big? We do too, and we are excited to grow together.

In this role, you will bring:

List here the job requirements in terms of skills, knowledge, and experience but also mindset and motivation._

What's in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:

This bullet-pointed section should answer the following questions. You may ask team members what they enjoy._

- _Describe how you care for people and value their wellbeing._
- _Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer._
- _Highlight the opportunities to develop, build a career and work globally or cross-functionally._
- _Relate to location, physical work environment and services on site when they are selling points._

Ready for the next move?

Select one of these calls to action or mix them or phrase your personal invitation:_
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
Come join us for a cup of coffee or a call. We'll discuss how we can help each other on our journey together. Here are our contact details / Send us a text message on XXX / Connect with me on LinkedIn.
Who we are and what we believe in
At
Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category:

Sales & Services
Organization:
Volvo Trucks
Travel Required:No Travel Required
Requisition ID:6746
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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.