Customer Service Executive - Manchester, United Kingdom - Relay Group Ltd

Relay Group Ltd
Relay Group Ltd
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.


Duties:


  • Answer incoming customer inquiries in person
  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Up sell additional products or services to customers when appropriate
  • Resolve customer complaints or issues in a professional and efficient manner
  • Collaborate with other team members to ensure customer satisfaction

Skills:


  • Excellent communication and interpersonal skills
  • Strong phone etiquette and active listening skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Ability to effectively communicate complex information to customers in a clear and concise manner


If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.


Salary:
From £24,623.63 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 26/03/2024
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