Temporary Accommodation Officer - London, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited
iWork Recruitment Limited
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Contract to start on ASAP until with a possible extension.


The Main Purpose of the role:
To provide a high quality, customer focussed and responsive Housing Management service for residents living in temporary accommodation.


Responsibilities:


  • Proactively provide a comprehensive housing management service for temporary accommodation residents within procedural guidelines, standards and timescales.
  • Ensure that individual performance targets on a range of housing management and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.
  • Identify and record details of vulnerable residents, ensure safeguarding concerns are acted upon, and sign post residents for support as required.
  • Work collaboratively with other departments, partner and stakeholders to ensure multi agency responses to complex cases.
  • Attend Court hearings and also evictions, completing an inventory of goods, serving Tort Notices and arranging for removal and storage of goods when necessary.
  • Liaise with the Health and Safety Team, landlords, tenants and contractors, to ensure gas safety inspections and certificates are arranged in accordance with relevant legislation
  • Carry out inspections of properties and communal areas in a lone working capacity, identifying and reporting repairs or concerns.
  • Respond to correspondence and complaints, and provide drafts for member's enquiries in an effective manner and meet the standards of customer care expected by all Lewisham Homes staff.

Salary:
£19.87 per hour


Work Location:
In person


Reference ID:

RQ
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