Administration Officer - Ollerton, United Kingdom - Citizens Advice Sherwood & Newark

Description

Role purpose:
To offer administrative and office support to our clients, staff and volunteers.

You will be a competent administrator who is able to work independently to help ensure the smooth running of our service, both remotely and in the offices.

This is a busy and varied role.

Context of role
:
You will be a member of Citizens Advice Sherwood & Newark admin team.

As such you will be required to work from any Citizens Advice outlet and report to your line manager who will usually be the Service Manager.

Administration & IT

• Create and maintain filing systems in accordance with the organisations systems and procedures.
• Assist with the maintenance of Office information systems.
• Display and maintain stock of leaflets and posters throughout the organisation
• Record and maintain client records and case information in line with data protection legislation, Citizens Advice policy and procedures and our quality standard mark
• Support the generalist; management and specialist casework teams with admin function
• Identify & Order Stationary when required
• Replenish housekeeping stocks (Tea,Coffee, Cleaning items etc.)
• Adhere to Data Protection policies
• Digital Awareness

Statistics & Reports

• Use IT for statistical recording, record keeping and document production and provide regular reports of the work undertaken or needed.
• Input and maintain detailed spreadsheets for funders.
• Produce information from spreadsheets and databases as required.

Correspondence

• Use of photocopiers, other machines as appropriate.
• Answer the telephone, refer calls or take messages.
• Maintain and organise electronic diary and work records.
• Word process letters, documents and reports as required

Finance

• Monthly office accounts using Quickbooks accounts software
• Processing invoices for BACS payments
• Process staff and volunteer expenses
• Make payments from petty cash within predetermined limits.
• Reconcile petty cash and prepare statements.
• Replenishment of Stamps

Meetings

• Arrange meetings; including AGM; management team meetings, staff meetings and meetings of the organisation's trustees' board, circulate papers agendas and minutes
• Attend and take notes of meetings (some Trustee Board meetings are held out of normal office hours time off in lieu procedure will apply)

Reception

• Receive clients and other visitors, record arrival times and time spent with advisers.
• Keep clients informed of approximate waiting times and provide information to clients on the service.

Recruitment and Training

• Provide admin support for the selection, induction, training and day to day support of volunteers / paid staff working in the organisation as required

Professional development

• To attend training and development courses as required and as agreed with the line manager
• Keep up to date with policies and procedures relevant to the service and undertake appropriate training

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the whole service.
• Demonstrate commitment to the aims and principles of the Citizens Advice service.

Abide by safety, health and environment guidelines and share responsibility for your own safety and that of colleagues.


Closing date: 9am, Tuesday 7th February 2023 (please note, the job may be closed early if enough suitable applicants have applied)


Job Type:
Permanent


Salary:
£21,189.00-£23,194.00 per year


Benefits:

• Company pension
• Free parking

Schedule:

• Monday to Friday

Experience:

• Bookkeeping: 1 year (required)
• Administration: 1 year (required)

Work Location:
One location