User Experience Researcher - Ipswich, United Kingdom - BT

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

User Experience Researcher

Job Req ID:20754
Posting Date:11 Aug 2023
Function:Content & Design
Location:Martlesham Heath, Ipswich, United Kingdom
Salary:Competitive
Location: Ipswich with regular travel required to other sites (UK Wide)

About Openreach

Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 650+ communications providers who sell phone and broadband services to these households and businesses.
Why this job matters
The User Experience team is new in the Openreach technology units and this role is critical in helping us establish user led rather than business led design practices across Openreach. This role will support the overall design and development of our UX Design practices and processes, with a lead focus on proving the value of UX through UX research, in partnership with our UX Designer, across a number of projects and programmes as well as partnering with key stakeholders to champion UX Design.
This role will take a lead on building out our research practices and processes, whilst carrying out research based activities within a multi method research arm. They will aim to translate user and business problems and design questions into research strategies, and ultimately key research findings that drive the understanding of users, in turn shaping product strategy and end user experience. They'll establish strong relationships with key stakeholders across the business.
What you'll be doing
Contributing to the development and execution of the user research strategy across multiple verticals together with colleagues from product design and product management and knowledge sharing across the company
Design and run complex research and discovery approaches in partnership with our business teams, to help us understand user needs better and drive experience improvements across our teams and product sets
Helping to drive the adoption of multiple user research methods across all product teams, to allow scaling of research activities
Supporting the user research discipline in the education of stakeholders and developing a shared approach for qualitative and quantitative research encompassing various methodologies such as remote and onsite studies, user and stakeholder interviews, usability testing, online surveys and user journey mapping
Continuously developing and sharing with the team knowledge on emerging trends and changes in the user experience field
Support the implementation of continuous improvement opportunities to improve the user research processes
Actively build relationships with our stakeholder community, championing UX Design and helping them understand how UX Design can meet their needs
Experience you'd be expected to have
Significant experience in research and/or UX design using experience led practices and thinking
Experience of working in a complex IT architecture environment
Excellent knowledge of user centred design methodologies
The skills you'll need to succeed
User Research
User Centred Design

Persona Mapping

User Research

Management

User Experience Research
User Journey Mapping
Content Testing

Competitive Research

Qualitative & Quantitative Methods
Data Analysis
Research Strategies
Accessibility Management

Flow Diagrams

Wireframe Analysis
About Openreach

We employ more than 35,091 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers' networks.