Contact Centre Specialist - Solihull, United Kingdom - Digby Morgan
Description
summary- _ solihull, west midlands_
- _ £26,500 per year_
- _ permanent_- specialism
- graduate- sub specialism
- business services- reference number
- PR :WM:
- job details
Contact Centre Specialist
As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture
Package:
- A competitive basic salary of £26,500
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices
Role:
- Ensure customer queries are resolved to a professional standard
- Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
- Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
- Identify opportunity to add value to the segment through sales leads
- Ensure all data protection guidelines are met and report any breaches
Requirements:
- Educated to degree level
- Possess exceptional communication and interpersonal skills you must really enjoy engaging with others on a regular basis
- Thrive in a busy fastpaced environment
- Good IT skills
- Proficient in the Microsoft Office Suite
- Selfmotivated, with a strong desire to succeed
Contact Centre Specialist
As well as the unrivalled opportunity to work with a renowned company at the forefront of their industry, you'll receive a great starting salary, excellent scope for progression and a welcoming, inclusive company culture
Package:
- A competitive basic salary of £26,500
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices
Role:
- Ensure customer queries are resolved to a professional standard
- Respond promptly to B2B customer enquiries, preventing escalation and focusing on First Contact Resolution
- Develop and maintain a network of contacts, working in partnership with other departments to ensure accurate information is stored and available ensuring a single customer view is maintained, updated and accurate
- Identify opportunity to add value to the segment through sales leads
- Ensure all data protection guidelines are met and report any breaches
Requirements:
- Educated to degree level
- Possess exceptional communication and interpersonal skills you must really enjoy engaging with others on a regular basis
- Thrive in a busy fastpaced environment
- Good IT skills
- Proficient in the Microsoft Office Suite
- Selfmotivated, with a strong desire to succeed
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