Admin Team Leader - Oxford, United Kingdom - Everpool
Description
**Team Leader- Oxford**
Full Time, Permanent (37.5hrs pw)
Hybrid
£23,000 - £28,000 DOE:
- Have you managed a team of people for the last 2 years?_
- Are you passionate about customer service?_
- Do you have a desire to build a team and meet targets?_
Admin Team Leaderrole is being introduced to provide a better claimant experience, to provide support to the Service Delivery Manager and enhance performance at each Assessment Centre by:
- Day to Day management of a team of Administrators
- Ensuring that claimants are kept informed always & have a positive experience.
- Proactive session management is being followed to ensure the centre is productive and all HP's are fully utilised in line with their experience.
- Monitoring of the arrivals board to ensure that all empty slots that can be filled are filled.
- Better decision making around retractions/cancelations
- Onboarding and training employees within the region
- Introducing governance around compliance, ensuring that employees are complaint with current guidance
- Implementation of any agreed changes to process and/or procedures and that they are being followed and understood
- Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP
Job Details:
- Monday to Friday
- 37.5 hours
- Hybrid working
- Opportunities for development and progression
- Healthy benefits package
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