Service Mobilisation Coordinator - Gillingham, United Kingdom - Senseco Systems
2 weeks ago
Description
Department:
Service
Reporting to: Service Team Leaders
Location:
Gillingham, Kent
Hours of Work:8.30am - 5.00pm
Job Description Created:
May 2023
**Purpose of the Role: To raise service contract renewals and set up new and renewed contracts for the Senseco client base,
within the Fire and Security System Industry. To provide award winning customer service provision,
liaising with the Sales and Service team.
**Key Responsibilities (but not limited to): - To ensure that we put the customer at the heart of everything that we do. Taking ownership
of key customer relationships, ability to develop good working relationships through liaising
with Clients via the Phone. The preference is that communication is firstly by phone and
with a polite and customer focussed phone manner is essential.
- Responsible for the setting up of new and renewed service and maintenance contracts, and
- Deliver prompt and accurate responses to clients to prevent complaints or contracts not
- Undertake general administration duties relevant to your position, including data entry and
- Ensure all necessary information is obtained, to enable prompt and accurate contract
existing contract end dates, and that all new purchase orders are setup well in advance of
the contract commencement.
- Liaising with the internal team and external customers to ensure that renewals are raised
- Make regular phone contact with customers to ensure that renewals have been received,
- Assist with supplier invoice queries and sign off for the Service department when required.
- Be professional and customer centric at all times.
- Ensure that communication is maintained throughout the business.
- To learn the roles within the Service department and be prepared to provide assistance to
- This list is not exhaustive and further requirements may be requested by Senior
from time to time.
Skills / Experience Requirements:
- Graduate/Professional Qualification or Minimum 2 Years Exp In Customer Service Role
- Computer literate
- Outstanding written, oral and numerical skills.
- Confident, Polite, Positive customer service telephone manner at all times.
- Excellent attitude towards career development and be prepared for further Customer
items requiring the skillset of an organised individual.- Proven history of success within a Customer Service environment.
- Ability to work as a team member, but on own when required.
- Demonstrate an ability to understand matters of a financial nature and conform to
More jobs from Senseco Systems
-
Service Estimator
Gillingham, United Kingdom - 1 week ago
-
Passive Fire Systems Surveyor
Gillingham, United Kingdom - 3 weeks ago
-
Trainee Ppm and Remedials Sales Support
Gillingham, United Kingdom - 1 week ago