Medical Secretary - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust
University Hospitals Plymouth NHS Trust
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Responsible for co-ordinating and delivering a comprehensive medical secretarial and personal assistant service to Consultant Haematologists and other clinical team members in an efficient and timely manner, working on own initiative.

Maintain good communications between the consultant, patients, carers and other health professionals.


To contribute to the effective delivery of patient care, through knowledge of consultant practice and hospital systems as well as trust targets in relation to cancer pathways.

To aid in the supervision of trainee/junior staff, bank/agency staff and filing clerk as necessary within your area.

To maintain absolute patient confidentially in accordance with the Trust's Code of Practice for Patient Confidentiality.

  • Clinic management
  • Appointment booking
  • Audio typing
  • PTL and RTT management
  • Answer telephones
  • Diary management
  • Chasing and printing of results
  • Notes management
  • Work as part of a multidisciplinary team
An exciting opportunity exists within Haematology & Immunology which sits within the Medicine Care Group. We are seeking to appoint an enthusiastic person to the Haematology Secretarial Team, Level 07, Plymouth Hospitals NHS Trust.

This is a varied and interesting post. For informal chat or visit, please contact Shannan Holden, Clinical Administration Manager on

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

  • Prioritise own workload including the typing of clinics, booking patients, discharge summaries and medical reports. Inform GP's of patient results via letter dictated by Consultant.
  • Manage RTT, Follow Up and New PTL in line with the Trust's Access Policy.
  • Ensure effective communication with all members of the multidisciplinary team.
  • Sort and deal with all correspondence, keeping a satisfactory record and filing system.
  • Collate results with patient casenotes, ensuring that they are seen and actioned promptly by the relevant clinician.
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines.
  • Maintain an up to date diary for the Consultants / team, inform relevant staff of cancelled and reduced outpatient sessions due to Consultant leave, junior doctors leave, oncall commitments and various meetings.
  • To obtain hospital casenotes from both within the Trust and external agencies when required by the Consultant and/or team.
  • To ensure that the casenotes are traced accurately using PiMS at all times and retuned to Health Records in a timely manner. To raise hospital casenotes as necessary, ensuring that accurate and full details are entered onto PiMS in line with the Trust's APN for health records.
  • Required to cover for other colleagues during annual leave/sickness or peak workloads.
  • Arrange patient admissions as directed by the Consultant/team, taking into account clinical priority ensuring that any relevant investigations or preassessment appointments are booked.
  • Inform the ward of patient admissions and provide hospital notes, rebook cancelled patients/informing patients of cancellations.
  • Ensure that appropriate clinic follow up is actioned as appropriate, i.e. outpatient appointments, investigations, add patients to waiting list, readmissions and referrals to other Consultants/departments.
  • Work with the junior doctors to ensure that the clinic outcomes, discharge summary/proformas are completed.
  • Ensure timely dispatch of clinical letters to GP's.
  • Obtain results ensuring that the Consultant /or medical team see them and action in a timely manner.
  • Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence.
  • Exposure to distressing/emotional circumstances i.e. typing letters of a distressing nature, dealing with distressed, anxious and angry patients and relatives in person or by telephone.
  • Requirement to exert physical effort when dealing with quantities of notes and when retrieving notes from outpatients after Consultant clinics each week and filing them accordingly.
  • Requirement to work with DSE for at least 75% of the working day.
COMMUNICATIONS & WORKING RELATIONSHIPS

  • Service Line Management team
  • Matron
  • Consultant/ Medical Staff/Clinical staff
  • Other Service Line Administrative staff
  • Ward staff
  • Outpatient staff
  • Pathology staff
  • GPs and Practice Nurses
  • Patients & relatives

OTHER

  • Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
  • Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
  • Respect the confidentiality of all matters they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the data protection act 199
  • Comply
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