Spanish and English Speaking Team Leader - London, United Kingdom - South West Recruitment Ltd

South West Recruitment Ltd
South West Recruitment Ltd
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
A global contact center based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Service Team Leader to speak both Spanish and English


Main Purpose of Role
We are looking for a Team Manager to join our existing team that offer holiday packages to
excellent people management capability. The Team Manager will be expected to lead a team of sales & customer service agents and
drive the performance of every individual. The overall task is to generate holiday bookings and sales of associated additional products
and services.


Duties:


  • Management of Spanish agents
  • Responsible for end to end performance management of agents
  • Accountable for the performance, productivity and quality of the team
  • Conduct regular remote and side by side quality monitoring of agents
  • Conduct regular coaching and feedback sessions with all agents
  • Conduct monthly performance reviews
  • Responsible to motivate and drive their team to maximum efficiency
  • Be appointed to bring out the best in the individuals within the team and maximise their potential
  • Ensure the members of the team are fully compliant in carrying out their duties
  • Provide ongoing daily support for members of the team and be first point of contact for staffing issues
  • Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained
  • Organize the necessary resources to the client needs
  • Contribute proactively to the overall development of the campaign through ideas and creativity
  • Crossfunctional collaboration with other teams
  • Participate in client events, meetings and shows as requested/as relevant
  • Conduct or support with the training of new agents Skills Requirements

Key Requirements:


  • Experience working in a call centre in a customer service (preferably travel industry) environment
  • A proven track record in performance and achieving targets within a call centre environment
  • Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software
  • Spanish speaker to fluent level
  • Good written and verbal English language skills

Salary:
£28,000 per annum + benefits (depending on experience)


Commission:
Commission Structure rewarded for team results and margin performance


Hours:
Monday to Friday 8am till 5pm

  • 40 hrs a week
  • 5 working days
  • Full training provided and paid for
  • Great Working Environment
  • Accessible by bus and Tube

Company Benefits:


  • Working culture of fun and sociable team environment
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Nuffield
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £400 +
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Cycle to work scheme
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