Customer Service Executive - Bournemouth - Protect Line Ltd

Description

Inbound Customer Service Executive
£26,000 + bonus
Monday to Friday – 9.15am – 6.30pm

Customer Service Superstars, We're on a Hunt for YOU

Welcome to Protect Line, a beacon in life insurance and protection solutions. We're not your average life insurance broker, we're a customer-oriented, dynamic, and vibrant squad committed to delivering excellence. Now we're on a quest for an Inbound Customer Service Executive to join our extraordinary team.

In this role, you'll serve as the first point of contact for customers reaching out to us. Adaptability and resilience are crucial, as you'll handle a diverse array of calls—ranging from individuals responding to missed calls, to those making claims due to a family member's passing, or addressing complaints. Given the emotional nature of some interactions, maintaining a calm and professional demeanour is essential.

Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

Our Values:
Care, Collaborate, Dare, and Deliver aren't just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.

In this fast paced role you will be:

• Answering inbound customer service calls, providing friendly and professional assistance to our valued customers, even when interactions are tough or emotional.
• Proactively identify opportunities to discuss additional products and protection for their families. You'll be their superhero, offering the best solutions to safeguard their loved ones
• Assisting with various administrative tasks, including data entry, document preparation, and record keeping.
• Providing cover on our reception desk when necessary
• Responding to the Trustpilot Reviews that are left by our valued customers
• Collaborating with team members to ensure effective communication and efficient workflow.
• Developing a strong understanding of our products and services to address customer inquiries accurately.
• Embracing continuous learning and strive to achieve the highest level of customer satisfaction.

You're perfect if you have:

• Excellent communication skills with a friendly and approachable telephone manner, even when dealing with difficult interactions such as complaints.
• A genuine passion for interacting with people, providing exceptional customer service, and resolving enquiries effectively.
• An unwavering commitment to accuracy and attention to detail to ensure we are providing the very best service to our customers.
• Ability to multitask – we are looking for a ninja who can converse with customers over the phone and accurately capture the information provided
• Professional but friendly approach – when covering reception, you will be the first person our visitors meet
• A positive attitude, adaptability, and a willingness to contribute to a team-oriented environment, especially when navigating sensitive situations such as calls related to a family member's death or declined cases.

What's in it for you:

• A basic salary of £26,000 + bonus opportunity
• We're all about success, so we provide you with an award-winning training program to help you thrive
• No weekend working and enjoy time off during Christmas and Bank Holidays. Work-life balance, yes please
• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay Plus, take paid leave for appointments, emergencies, or any of life's surprises
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child's first birthday.
• Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire
• Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• Secure Your Future: Benefit from our pension scheme, death in service benefits, and more.

So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us

At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing

Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.

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