Patient Access Assistant - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The purpose of this role is to provide an efficient and high standard of clerical service within Maternity; to ensure that a welcoming and professional service is provided to patients and visitors; to ensure the smooth running of admin & clerical processes within the Maternity service.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The Patient Admin Team within Maternity is looking for an enthusiastic, motivated individual to join us in delivering excellent compassionate care to the women using our service.

This role requires on site presence.

Planned Interview date:

TBC

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Booking, rescheduling & cancelling appointments using the EPR system
Maintaining databases
Answering phone calls, taking messages accurately & dealing with them in a timely fashion
Providing a compassionate service to our patients
Maintaining patient records
Using ScanIt to move records, letters etc in to a digital format
Liaising with clinical staff
Reporting IT issues
Reporting issues with equipment & estates
Reception duties
Learning & understanding patient pathways