Operations Coordinator - London, United Kingdom - Disney

Disney
Disney
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Operations Coordinator - Fixed Term Contract


Job ID

Location

  • London, United Kingdom

Business
Walt Disney World Resort


Date posted
Jul. 31, 2023


Job Summary:


Support the growth of the Walt Disney Travel Company (WDTC) International through the provision of general operational support as well as assisting WDTC International team members in the delivery of key projects and business initiatives.


The daily responsibilities will vary based on the priority of the tasks, although the key aspect of role is to assist with day-to-day operations.


  • The role will involve extensive use of our inhouse system and other third party systems.


  • Areas of Responsibility

  • Provision of daily operational support for the Disney Central (DC), Sales and Guest Care teams across the WDTC product. Coordinate fast, efficient and accurate responses to information requests
  • Resolve issues quickly and efficiently, including all postreservation, predeparture, and inresort issuesInvestigate and respond to Guest issues, to resolve in accordance with internal and external guidelines and laws
  • Support with payment and credit card issues to ensure a timely resolution
  • Carry out quality control of all WDTC International bookings
  • Administer and dispatch WDTC Guest documentation, including invoices, pretravel advisory and travel documentation
  • Work with Guest care team to ensure that WDTC booking amendments, including major schedule changes impacting WDTC transport inclusive packages across flights, train, selfdrive are followed through in a timely manner
  • Maintain and update administrative and operational documentation, as required
  • Monitor and control WDTC hotel refurbishment processes and ensure all guests/relevant internal teams are informed
  • Assist with the updating of agent resource tools and other internal systems
  • Provide adhoc cover for the Operations Executive, as required
  • Pull detailed reporting using inhouse systems as required to aid in crossfunctional decision and reporting needs
  • Create briefs and training modules for new WDTC products and offerings
  • Collaborate with external partners for booking resolution & maintenance
  • Provide adhoc team cover for the Operations Coordinators to support Walt Disney World (WDW) and Disney Cruise Line (DCL) products, as required
Training and Professional Development- Operate with integrity, champion change and be a good ambassador for DDI and the wider Walt Disney Company

  • Operate as part of an effective and inclusive team by demonstrating an awareness of others; welcoming and valuing unique perspectives and ideas; offering support, sharing knowledge and best practices in order to contribute to overall departmental commitments
  • Take ownership of your professional development through regular career conversations with your line manager and utilising available resources such as D Learn, instructorled courses and on the job learning
  • Proactively suggest ways to improve departmental performance and processes, leveraging technological tools where applicable
  • Build links with other TWDC functions to develop broader knowledge of the business
  • Promote and maintain an inclusive workplace, championing diversity and inclusion and make use of available resources to extend knowledge and best practice
Areas of Accountability- Accountable to the Operations Manager

  • Accountable for relationship engagement, partnership and supporting joint business planning with other roles in the UK office and with cast members in the International Contact Centres
  • Accountable for providing effective operational support to Disney Central (DC), Sales and Guest Care teams across the portfolio of products
  • Accountable for coordinating and resolving queries with an appropriate sense of urgency and in a manner befitting the Disney brand
  • Accountable for contributing to the success of the team through effective collaboration with relevant stakeholders
Experience and Professional Qualifications Required- Strong administrative experience with excellent attention to detail

  • Travel operations experience, desired
  • Travel reservations system experience, preferred
  • Travel Industry, Disney Parks and Resorts experience, preferred
Skills Required- Adept in efficiently managing a range of deliverables and managing own workload

  • Highly organised with strong attention to detail
  • Ability to work both independently and as a member of a team
  • Ability to multitask in a fastpaced, high volume environment
  • Proven strong communication (verbal and written), presentation and interpersonal skills
  • Aptitude to learn new systems
  • Cultural sensitivity
  • Demonstrates high levels of guest service
  • Analytical and problem solving skills
Additional Information- Flexibility for occasional UK, European or international travel may be required

  • Contribution to adhoc projects as the business requires
  • Flexible hours may be required to meet business needs
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