Guest Services Representatives - Croughton, United Kingdom - U.S. Air Forces, Europe

U.S. Air Forces, Europe

Verified Company

Croughton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties:

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use governmentsponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Required to perform On-Call duties as rostered. When in On-Call status, must return to work within 30 minutes to assist customer, unless able to assist over the phone.
Other duties as assigned commensurate within Lodging operations.

Requirements:

Conditions of Employment:

This position requires the incumbent to complete a background investigation with favorable results.

Qualifications:

-
, 12/05/202

The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in the United Kingdom. Legal US residents must possess a social security number and be citizens of a NATO country.
United Kingdom citizens are not eligible for this position per the SOFA agreement, for positions available to United Kingdom citizens please look on RAF Mildenhall's CPO page.
Must be able to provide documentation proving residence status overseas.
Business Based Action
Family Member Preference
Military Spouse Preference
Outside Applicant Veteran
Spouse/Widow/Parent of Veteran
Transition Hiring Preference
Qualifying Experience:
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Ability to read, speak, and write English.
Must meet state and legal age requirement for sale of alcoholic beverages.
Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required.

Education:

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position
does not allow for education substitution in order to qualify.

FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S.

education program. It is your responsibility to provide such evidence when applying.

Additional information:

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
All Federal NAF employees are required by PL to have salary payments made by electronic funds transfer/direct deposit.
Probationary period may be required.
Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
Payment of Permanent Change of Station (PCS) costs
is not authorized based on a determination that a PCS move is not in the Government's interest.
LQA
is not authorized.
Post Allowance is authorized for Regular Full Time employment category.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
Benefits

Review our benefits

How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation.