Admin Assistant - Swindon, United Kingdom - CHE

Description

JOB DESCRIPTION Job Title:


Admin Assistant Grade:

Band 2 Accountable to: Office Manager MAIN ROLE AND PURPOSE OF THE POST This role is within the Clinical Admin Team, who support all aspects of patient care across the company.

The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team. Provide admin support to all clinical areas of the company.

Be a first point of contact for patients. Assist patients to access the services that they need. SPECIFIC RESPONSIBILITIES The responsibilities described below are those of the clinical admin team. Access Answer the telephone as a priority and respond to the caller in an appropriate manner.

Outgoing Information Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.

Audio type patient referrals and submit them through the E-Referral system. Deal with any referral queries from clinicians and patients. Assist patients where necessary to make outpatient appointments.

Summarise hardcopy records to ensure the electronic record is complete. Ensure that SystmOne is reconciled to PCSE through GP Links. Return hardcopy records to PCSE for patients who are no longer registered.

GENERAL RESPONSIBILITIES Confidentiality You shall comply with the General Data Protection Regulations when processing personal data for patients and staff.

UPDATE FC You must be aware of the Caldicott Principles as they affect your work.

You can address any questions in relation to this to your line manager. Any data breaches should be reported immediately to the Data Protection Officer. All enquiries from the media must be referred to a Director. Health and Safety All employees have a statutory duty of care for the safety of themselves and others.

Employees are required to report any hazards as soon as they are identified. All staff must contribute to the management of risk.

This requires them to assess the risk in all situations, take of appropriate actions to mitigate any risks identified and report all hazards, incidents and near misses.

All building occupied by staff of Carfax Health Enterprise CIC are non-smoking environments.

No-one may smoke or vape in the building. Staff who smoke or vape outside the buildings should cover their uniform. Safeguarding Safeguarding is integral to the role of every employee.

As such, it is the employees responsibility to ensure that they undertake safeguarding training at the relevant level, at the required intervals.