Knowledge Management Specialist - London, United Kingdom - servicePath

Description

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

If you're a dynamic, forward-thinking individual with a passion for knowledge management and have the qualifications listed above, we would love to hear from you.

About the Job:

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Job Title: Knowledge Management Specialist

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Department: Product Department

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Reports to:Product Director (Based out of UK)

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Shift: Day Shifts

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Location: United Kingdom (Remote)

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Type: Contract

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Contract Length: 3 Months


Role Objectives:


Knowledge Management:

• Manage, curate and enhance the company's knowledge repository.
• Implement best practices for creating, sharing, and updating internal documentation.
• Ensure that the information is easily accessible to those who need it.

Software Documentation:

• Create, review, and update documentation for our software products.
• Collaborate with developers, product managers, and customer support teams to ensure accuracy and relevance of content.

SaaS Expertise:

• Advise on ways to improve software performance and user experience.

Learning Management Systems (LMS):

• Oversee the deployment, monitoring, maintenance, development, upgrade, and support of LMS systems.
• Train staff on how to use these systems efficiently.

Collaboration and Teamwork:

• Work closely with crossfunctional teams to ensure all documentation and knowledge assets align with company needs and standards.
• Assist in onboarding new team members by providing them with relevant knowledge resources.

Training Delivery

• Develop and deliver regular training sessions for both internal teams and clients.
• Collaborate with the small team of authors to create highquality training material.
• Author training material when necessary, ensuring it aligns with company standards and objectives.

Continuous Improvement

• Stay updated with the latest trends and best practices in knowledge management and related technologies.
• Regularly review and update the knowledge management strategy based on feedback and new learnings.

Key Competency and Experience:


Minimum:2-3 years of experience in Knowledge Management


Core Competencies:

• Proven experience in Knowledge Management.
• Skills in Software Documentation, SaaS, Learning Management Systems.
• Strong background in training delivery and content creation.
• Ability to lead and work collaboratively with a team of authors.
• Strong communication skills, both written and verbal.
• Ability to work remotely and collaborate with a global team.

Preferred:

• Understanding of SAS (Software) is a plus.
• Experience using WordPress and Stonly
• Prior experience in roles such as Implementation Consultant or Implementation Specialist.
• Previous exposure to roles that required creative decisionmaking and project designing.

Job Type:
Fixed term contract

Contract length: 3 months


Salary:
£2,500.00-£3,000.00 per month


Experience:

Knowledge Management: 2 years (required)
Learning Management System: 2 years (preferred)

Application deadline: 08/11/2023