Customer Care Assistant - Stockton-On-Tees, United Kingdom - Bridge of Hope
Description
My client based in Stockton is looking for a Customer Care Assistant to join their team on a temp to perm basis.
Main Duties
- Organise and set up computerised and hard copy files and documents for upcoming developments
- Logging warranty issues from presnags, home demonstrations and handover of properties
- Liaise with site and subcontractors and before and after completion on warranty issues
- Help to complete instruction and warranty booklets for apartment handover packs
- Ensure that all computerised records for every plot / development are created and updated accurately and it a timely manner
- Organise appointments for home demonstrations, handovers, courtesy visits with homeowners / agents for the Customer Care Group Manager/Customer Care Manager.
- Organise appointments with homeowners / agents for access for trades to attend to properties to carry out their duties.
- Produce and nominate tickets on our in house system to relevant trades/site and update all relevant plot files/tickets upon receiving confirmation that the works have been carried out.
- All other duties as needed to assist in the smooth running of the Customer Care Team
- Computer literate, and have knowledge of excel, word and Outlook
- Customer care within a property company ideally dealing with repairs / warranty issues
- Experience with working under pressure
Rate:
£12.40ph
Hours:
Mon-Fri, 38.75hrs pw
CPMiddlesbrough
The Recruitment Co is an equal opportunities employer
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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