Customer Communications Partner - London, United Kingdom - A2Dominion Housing Group Ltd.

A2Dominion Housing Group Ltd.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Communications Partner (Safety)

Salary:
£45,000-£47,000

Location:
The Point, Paddington - Hybrid Working

Contract:
Permanent, 35 hours per week

About us
We're one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people.

We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

Role Overview
We are looking for a
Customer Communications Partner (Safety) to join our fantastic Customer Communications Team.

In this varied and fast-paced role, you'll be responsible for leading on communications relating to building and fire safety for our customers and stakeholders.

Key responsibilities:

Working with the Head of Customer Communications to deliver the communications work programme for building and fire safety and contributing to the customer communications strategy
Acting as business partner to the Building and Fire Safety programme, identifying and agreeing priorities and requirementsfor communications
Planning, developing and delivering communications plans for highrisk schemes for customers and stakeholders
Supporting teams to deliver high quality communications for medium and lower risk schemes, including guidance, advice and training
Identifying and managing reputational risks in the building and fire safety space
Developing and maintaining expertise about the national and local fire safety and building quality landscape.
Working with the Customer Communications Team to manage media enquiries relating to fire and building safety.
Providing communications advice and support for customer complaints and MP enquiries
Developing processes and frameworks to embed best practice and set standards and expectations for communications within operational teams
Planning and delivering proactive communications and engagement activities with political stakeholders, including MPs and councillors.

More about you:

Communications experience within a large, complex environment, including customer communications, media relations, crisis communications and public affairs
Strong stakeholder management, influencing and negotiating skills and the ability to provide advice and guidance for stakeholders at all levels developing strong relationships
Creating and delivering communications plans, frameworks and improvement solutions, including research and analysis
Project management skills, including briefs, plans, delivery and evaluation, working with peers and colleagues across different departments
Brand management, ensuring communications are delivered in line with the Group's tone of voice and corporate identity
Knowledge of housing/fire safety (desirable)
A relevant professional qualification (E.g. PR, journalism, marketing)

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits.

For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people

- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

Meeting the role requirements

A2Dominion is proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a