Customer Service Advisor - High Wycombe, United Kingdom - Motofix Accident Repair Centres

Motofix Accident Repair Centres

Verified Company

High Wycombe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Repair Centre

(Up to £29,500 pa)
45 hours per week

Location:
(High Wycombe HP11)

Benefits

Excellent salary
28 days annual leave (Inclusive bank holidays)
Workplace pension scheme
Free Training and Development Academy
Employee long service rewards (Inc. additional holiday)
Free uniform (and PPE)
Life insurance

About the role
As Customer Service Advisor you will

Act as the public face of the business.
Providing a 'meet and greet' service
Schedule repair bookings
Guide customers through our repair claim process
Update repair management systems
Process insurance claims excess payments
Answer telephone enquiries from customers who have been involved in an accident

This position requires initiative, attention to detail and an ability to deliver great customer experiences in a fast-paced environment.

What we look for

A team player who can work with mínimal supervision
Ability to multitask, plan and organise effectively
Effective communication with customers and colleagues
Good IT skills including all Microsoft office packages
Ability to adopt upselling skills
Someone who can make customers smile
3 years customer service experience
Full UK Driving licence

About you
Experienced in customer service with an outgoing positive personality. You will be confident when dealing with people at all levels, committed to excellence with an eye for detail.

You will have a passion for delivering the highest levels of customer service and seeking a role where you can make a difference and constantly learn new things.

About us

Motofix is a leading vehicle body repair provider with eight specialist service delivery centres in the South and Southwest of England.

We're approved by some of the world's premium brands like Mercedes Benz, Audi, BMW and Jaguar Land Rover and all sites are BSI Kitemark accredited.

Our vision is to be the benchmark for automotive body repair recognised for the quality of our business and customer experiences.

As a member of our team, you will be provided with up-to-date training, work with cutting-edge technology and gain access to exciting career opportunities.

What next