No more applications are being accepted for this job

Customer Service/collections Advisor - Melton Mowbray, United Kingdom - Payment Assist Ltd

Payment Assist Ltd

Verified Company

Melton Mowbray, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you enjoy working in an ever-growing, fast paced environment then this could be the job for you.

We are currently recruiting for a Customer service/Collections Advisor to join our growing team within our Subscriptions Department in Melton Mowbray on a permanent basis

Monday Friday between 8am & 6pm (40 hours per week)
Opportunity to work Saturdays at overtime rate
Salary is between £22,500 to £26,000 dependent on experience
Christmas Bonuses given
25 days holiday plus bank holidays increasing to 28 dependent on service
Extra days holiday given over Christmas
Health care Plan
Free Parking
Company Pension
Yearly pay rises offered
Opportunities to progress with the company

One of the main roles in the Subscription department is managing both customer and dealer accounts along with updating loan management systems to reflect new sales, status and payments.

Along with supporting customers and dealers with any queries they may have. This could be from setting up new policies, payment queries or cancellation requests and many more.

Duties may include but not limited to:

Updating excel spreadsheets to include new policies, cancellations and updates for all our dealers
Actioning cancellation requests from dealers and customers onto all our subscription account systems
Calculating and reporting payments to dealers on a daily and/or monthly basis
Updating of the loan management systems. This may include closing accounts, updating payments in and out or creating new savings accounts
Reconciling accounts on the loan management systems and solving any queries which may arise.
Supporting the onboarding of new dealers/user requests
Reporting sale numbers to the team
Reporting default numbers to the team
Updating excel spreadsheets and other systems to include account status
Contacting customers via telephone when accounts fall into arrears
Resolving customer queries when they contact us for financial difficulties
Action post relating to queries via our payment system
Reporting default numbers to merchants for service claims
Actioning reports sent to us by merchants
Creating and sending reports to dealers for policy renewals

Experience/Skills required