Customer Service Account Manager - Cambridgeshire, United Kingdom - The One Group

The One Group
The One Group
Verified Company
Cambridgeshire, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service account manager position working for a market leader utility company based just outside Cambridge. They are a family-like corporate culture environment with strong values. With over 5,000 colleagues in over 20 countries, they offerreliability and benefits of a large corporation company combined with a atmosphere that is open-minded of a modern day tech company.

Based south of Cambridge, they have a open-plan office with a on-site Café (just to name one of many benefits).


Daily Duties & responsibilities:


  • Reporting to Operations manager
  • Working along side the departments of Technical, billing in relation to account management of prime customer relationships
  • Validating data and preparing payment files
  • Meeting challenging deadlines that is related to KPI and SLA in relation to invoices
  • Reporting KPI on monthly management meetings
  • Discussing account queries, complaints when escalated to senior management
  • Further escalating/ scheduling engineers for tasks

Skills & experience required:


  • Account management/ customer service experience desired
  • Attention to detail
  • Positive cando attitude and accountable
  • Willingness to go above and beyond
  • Interpersonal skills
  • Highly organised skills
  • Good advance excel skills

Benefits include:

  • Hybrid working arrangement (3 days per week in office)
  • Working with market leading company
  • Employee benefits (retail outlet scheme/ gym etc)
  • Free tea & coffee

Salary & working hours:
- £25k-31k PA

  • 9am 5.30pm 5days a week
  • Salary: £25,000.00£31,000.00 per year_
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