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Summer Student Services Coordinator - Bournemouth, United Kingdom - EF Language School

EF Language School

Verified Company

Bournemouth, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Services Coordinator

SUMMARY:

Assists with the smooth running of the Customer Support department ensuring excellent customer service and satisfaction
Proactively and joyfully assist with any student concerns such as scheduling doctors' appointments, transfers, taking attendance, assisting with general school inquiries, and much more.
Reporting to the Customer Support and Welfare Manager

CORE SKILLS:

Highly motivated, energetic, positive
Excellent customer service skills
Excellent communication & people skills
Confident with IT
Enjoys working in a busy & varied service environment
Highly organised with attention to detail
Ability to handle difficult situations with ease & remain calm & positive under pressure
Flexible attitude to work and creative problem solver

OBJECTIVES:

To provide outstanding customer service and smooth and effective administration of the school
To maintain EF policies, regulations, and Golden Rules
To ensure the highest level of customer service throughout the school
To maintain excellent relationships with sales colleagues, giving prompt, consistent service
To support students in their daily life and enable them to achieve the best experience and highest learning possible
To help maintain 'one team', where the different departments liaise and interact effectively and efficiently.

RESPONSIBILITIES:

Processes incoming bookings, modifications, cancellations in line with EF's Golden Rules. Liaises with sales offices and other departments regarding enrolments to ensure entry and visa requirements are met, and school/accommodation capacity is properly managed.
Participates in student intakes
Follows up missing passports to ensure all passport information is scanned and updated in Elektra by the Wednesday of each intake week. Liaises with visa compliance coordinator.
Covers reception duties on rotation with other staff.
Deals with general daily student enquiries, ensuring outstanding levels of service and logging all student communication in Elektra.
Assists students wishing to make course changes, encouraging upgrades and extensions, liaising with sales offices to obtain pricing. Ensures any students expressing a wish to terminate see the Executive Director or Director of Student Services immediately. Produces BCN's, forwards to sales offices and ensures all relevant departments, including visa compliance, are aware of changes.
Helps students with insurance claims and arranges medical appointments, ensuring students are accompanied where necessary
Arranges arrival and departure transfers and liaises with airport reps and taxi companies.
Liaises with taxi company to problem solve, maintain & improve service
Manages first week chats, ensuring there are adequate staff members available to conduct each session and any negative comments are followed up.
Assists with direct sales enquiries showing prospective students around the school, providing quotations and ensuring enquiries are followed up.
Checks and accepts delivery of school supplies.
Distributes incoming mail and arranges courier pickups.
Prepares confirmation letters for students.
Ensures visitor's book is well managed and all visitors/contractors are issued with name badges.
Deals with enquiries from sales offices & other incoming calls & enquiries
Ensures reception area is kept clean, tidy & professional looking at all times.
Assists with preparing & updating school information such as sales staff booklets, student handbook etc
Assists with preparing written administration information for student intake folder
Assists Customer Support Manager with arrangements for familiarisation tours or other visits to school
Assists with training and induction of new members of staff to Customer Support team and temporary summer staff
Attends departmental meetings, and school/central meetings as and when required.
Shares the emergency telephone rota with other staff.

TASKS & RESPONSIBILITIES MAY VARY

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 8-10 weeks

Salary:
£11.00 per hour

Benefits: