Senior Product Marketing Manager - London - Puzzel

    Puzzel
    Puzzel London

    2 days ago

    Description
    What You'll Do


    UK:
    £75-85k | Netherlands: €80-90k per annumDenmark: DKK 65-70k per monthPuzzel: The Low-DownPuzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

    With 25 years experience since our foundation in Norway, we are already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years.

    Why we're proudDebt refinancing through 1bn NOK senior secured bond in December CX Awards Winner, Best Mid-Market Contact Center PlatformPuzzel was recognised as the \'most innovative European-founded CCaaS provider\' and top 3 globally by Frost & Sullivan in 2023Best Practices Company of the Year 2023Consistently high Glassdoor ratingPuzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025We are working with Mercer on salary benchmarking, to ensure pay equality and market competitivenessRead more about us here .The opportunityWe're looking for a Senior Product Marketing Manager to help shape how Puzzel brings products to market.

    You'll sit at the intersection of Product, Sales, Partnerships, Customer Success, and Marketing - translating product value into clear messaging, positioning, and go-to-market strategies that drive adoption and growth.

    This is a senior role with high visibility and a big opportunity to influence product direction, commercial success, and market perception.

    What You'll Do Positioning & messagingOwn and evolve messaging and positioning across key products and target segments.
    Turn product capabilities into customer value stories that resonate.
    Build differentiated narratives against competitors and alternatives.
    Go-to-market leadershipLead end-to-end go-to-market plans for launches, updates, and new capabilities.

    Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences.

    Create launch kits and enablement materials to drive adoption.
    Drive business impact or growth using data, analytical thinking and structured presentation skills.

    Sales enablementPartner closely with Commercial teams to create tools that help win and retain customers:
    pitch decks, battlecards, talk tracks, FAQsRun internal enablement sessions and support commercial readinessCustomer & market insightDevelop deep understanding of customers, personas, industries, and buyer journeysDefine customer and market segment to identify, select and prioritize target segments to meet business needsTranslate insights into product-market fit improvements and stronger GTM execution


    Monitor market trends and competitor movesContent & campaign collaborationSupport demand generation campaigns with clear messaging and product expertiseContribute to high-impact customer stories and product proof pointsWhat You'll BringStrategic thinking paired with hands-on execution.

    Clear communication and great stakeholder management.
    High ownership, momentum, and ability to move fast in a scaling environment.
    Strong collaboration skills - and the ability to influence without authority.

    The must havesA minimum of 4 years of professional experience in a product marketing management role, ideally in B2B SaaS.Demonstrated success owning GTM strategies and product launches.

    Has experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.
    Strong messaging skills you can simplify complexity without losing nuance.
    Confidence working with senior stakeholders across Product, Sales and Marketing.


    Strong commercial mindset:
    you understand what drives pipeline and revenue.
    Nice to havesExperience in CCaaS / customer experience / contact centre tech.
    Experience working with multiple markets, languages, or regions.
    Familiarity with enterprise buying cycles and procurement processes.
    Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.
    Proactive, flexible and capable of working independently as well as working in a team.
    Strategic thinker, able to balance long-term vision with short and medium-term goals.
    The locationThis role can be located in the UK, Denmark or Netherlands.


    UK:
    we are remote-first; there is a preference to be in the Greater London as our Product Marketing Associate is based there, so nice to get time in the office together

    NL:

    we are remote-first, but you'll have access to use any Regus office in the Netherlands 2 days per week.

    The team try to get together at least once per week.


    DK:
    Aarhus or Copenhagen offices, with expectation to be in 2-3 days per week.

    Whats In it for You?Competitive salary based on Mercer salary benchmarking dataFlexible, hybrid approach to working; split your time between the office and homeYou get to be part of a fun, driven and supportive teamAnnual Summer and Christmas partiesExcellent development opportunities and a great company cultureWhat To Expect From The Interview ProcessScreening call with Talent Acquisition1st interview with Product Marketing DirectorPanel with case studyFinal meeting with CMOPuzzel ValuesBuilt on Trust trust is an intrinsic Nordic value, upon which Puzzel has been built.

    We trust each other and our customers and partners trust us.

    Stronger Together working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

    Stay Hungry have a continuous hunger to raise our game, innovate and be the best we can be professionally.

    Diversity & InclusionWe want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

    Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26%), its far from ideal.

    So, what are we doing to improve this?Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

    We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024; 2025 dipped back to 34% - but this has never been a tickbox exercise, so we just want to make sure the trend remains positive.

    We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

    We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

    By raising awareness and transparency, we are hoping to further attract a diverse workforce.
    We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are.

    If there is anything we can do to support you in the interview process, or beyond, please let us know.

    One Last ThingEven if you feel you are only a 75% match for this role, we still want to hear from you.

    This list is purely indicative. Skills can always be learnt.

    Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

    By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
    LNKD1_UKTJ

    #J-18808-Ljbffr

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