Neighbourhood Housing Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Neighbourhood housing officer

Camden

£21 Per Hour

I am recruiting for a local authority who is looking for someone to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services.

You will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose.

This role will not only balance frontline reactive and proactive casework to the residents living in our properties, but also influence and drive forward any necessary changes helping to co-design a landlord service that continues to adapt to meet changing needs and priorities.

With support, training, sharing experience with team colleagues, and having honest conversations with residents, the Neighbourhood Officer will be empowered to work to identify and help resolve the root causes of an issue impacting on a residents life

Key Responsibilities

To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
To develop skills and knowledge in key areas to meet the needs of residents;
To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
To work closely with officers within the neighbourhood team, senior officers and elected members to meet customer demands effectively;
To work closely with colleagues in other services to resolve problems, and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood;