Is Application Support Analyst - Doncaster, United Kingdom - DB Cargo UK Limited

DB Cargo UK Limited

Verified Company

Doncaster, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
IS Application Support Analyst

Location:
Doncaster

Salary:
£30,000 - £40,000 (depending on experience)

Job type:
Full Time

DB Cargo (UK) is the UK's largest rail freight company.

We provide freight, infrastructure and passenger charter trains throughout the UK, and freight services to and from mainland Europe via the Channel Tunnel.

We also provide traction and train crew for scheduled passenger operators.

The role:

We are currently recruiting for an IS Application Support Analyst to support the management of IT Applications and Services to meet the needs of DBC UK.

Ensuring compliance to DB ICT Security and other Regulations and processes.

What will you be doing?

Liaising with and managing 3rd party suppliers as and when needed to resolve issues and maintain service.
Fulfilling any requirements for business analysis on local (typically smaller scale) IS/IT projects.
Direct support for the IT Applications and Project Manager.
Following and providing input to DBC IT methodologies, processes and standards.
Seek continuous improvement in day to day working.
Reporting on progress of activities such as incident queues, new requests etc.
Completing and reviewing compliance and security documentation.
Occasional support for the implementation of out of hours support.

Who are we looking for?

Experience in business analysis for the purposes of project support.
Experience of working with Corporate IT systems and understanding Agile working practices.
An ability to work under pressure and be selfsufficient with managing priorities as well as demonstrating close team working and a customer centric approach.
Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors.
Experience of working with systems such as SAP, Workday, Jira and an understanding of Order to Cash processes would be beneficial but not essential.
Knowledge of the railway industry is not explicitly required although would be beneficial.

Benefits: