IT Support Assistant - London, United Kingdom - Strictly Recruitment

Strictly Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Site Support Assistant

£25,000 - £30,000

Permanent, full-time

5 days a week, in the office near City Thameslink Station

The role will involve internal customer service support, second level problem resolution and desktop technology support, as well as also participating in special projects as assigned.

The role:

Provide technical support and resolve problems when required
Installs PC's and related hardware; investigates hardware problems and performs minor repair
Supports new joiners set ups as and when required
Interfaces with vendors & Ropes & Gray Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
Uses technical tools and knowledge to meet or exceed performance standards and expectations
Develops a knowledge of Firm's total computing environment and the quality management processes and practices

Skills and experience:

An education focused on IT qualifications and a genuine passion for IT
Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
Knowledge of Asset Tracking and process is desirable
Ability to provide solutions and best practices for solving problems
Strong verbal and written communication skills. Ability to clearly deliver information to users of all technological levels.
Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs