Telecare Team Leader - Derby, United Kingdom - Derby City Council

Derby City Council

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application closing date

28/04/2024

Working Pattern

Full time

Salary

Grade:
G £30,825 - £33,945 a year

Contractual hours

37

Basis

Full time

Job category/type

Social Care - Adults

Attachments

Blank

Job description

Directorate:
People Services

Hours: 37 hours a week

Contract Type:
Permanent

Location:
The Gatehouse, Kedleston Road, Derby

An excellent opportunity has arisen for an experienced and professional Team Leader to oversee and drive forward our 24-hour, 365 day a year service.

Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it.

We also offer a range of other technologies to protect our customers in an emergency.

You will be part of a team working permanent nights on a rota basis including weekends and bank holidays.

This is a permanent position working 37 hours per week.

Who We Are

Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands.

People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

Find out more about what it's like to work for us.

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive:

Continued professional development opportunities & career conversations
27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
Local Government Pension Scheme (depending on contract)
Team Derby Rewards retail and leisure discounts
Tusker Car Benefit Scheme
Cycle2Work Scheme & free cycle training
Employee Assistance Programmes & Support
Access to our Equality Employee Networks
LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
Support for colleagues who are carers

The Opportunity
In the role of Telecare Team Leader, here's an example of what you'll be doing to make an impact:

Joining us with your experience of call centre team management, you will lead, develop, and supervise call handling as well as visits to older, vulnerable and disabled people and supervise installations of telecare equipment
We will look to you to monitor individual employees' performance and train and support new and existing team members
Using your performance management experience and problemsolving skills, you'll ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved

About You
To be successful in this role, you'll ideally have...

Proven experience in leading and supporting a team, ideally within a telecare environment
An understanding of vulnerable adults and older people's services including partner and statutory agencies
Ideally qualified to NVQ Level 3, you will have management experience gained in a fastmoving customer care environment
A full and current driving licence and access to a vehicle for work with business use insurance is an essential requirement of this post (Mileage will be paid)
A vibrant personality and enjoy working in a busy environment
Used performance data and benchmarking to improve performance
A wide range of computer skills
Customer service skills

Next Steps

Interviews will be held:
Friday 3rd May by video interview.

Important Information
Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Remember to align your personal statement to the essential criteria in the Person Specification.

Equality, Diversity & Inclusion

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.