Customer Service Officer - Southampton, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Southampton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Permanent Role paying £24-£27k

  • Fast growing manufacturing business

About Our Client:

My client based in Southampton are a world leading manufacturing and production company going through a period of growth.

Due to this growth and expansion they are searching for a customer service officer to join the customer service team.


Customer Service Officer:

  • Providing commercial / administrative support for national and international customers
  • Preparation of quotes in ERP system based on customer requirements
  • Generation of Open Order Reports for customer and monitoring of delivery dates
  • Accurate and timely order processing in ERP system in line with KPI requirements
  • Providing updates to customers on order status when requested
  • Handling of special order types (e.g. Frame orders, consignment, KanBan)
  • Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
  • Recording and processing customer complaints
  • Liaising with global Customer/Sales/Product Management teams
  • Providing weekly data required for company reporting to Finance Director

The Successful Applicant:


Customer Service Officer:

  • Direct customer contact experience (Verbal)
  • Experience in Customer Service
  • Good working knowledge in MS Office (Excel, Word and Outlook) and SAP/ERP system
  • Processoriented operation
  • Experience in a manufacturing environment (desirable)
  • Ability to work well under pressure
  • Great written and verbal communication skills
  • Able to work or autonomously
  • High customer focus and team orientation

What's on Offer:


Salary:
£24k - £27k DOE

Benefits Package
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