Team Leader - Burton-on-Trent, United Kingdom - Workchain

Workchain
Workchain
Verified Company
Burton-on-Trent, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Full Job Description

Are you motivated and great at engaging people to achieve KPI's and keeping up great morale within a team?

We are recrutiing for perm and fixed term positions.


As a Team Leader/Coach you will support the continued growth and success of the company by supporting our coordinators to deliver an exceptional experience to our patients through coaching techniques, motivation and management.


This role will give you the opportunity to be an advocate of change and driver continuous improvement that will encourage and support your team to become excellent ambassadors for the business.


As a Customer Patient Services Team Coach you must be a true leader with a natural and engaging style as the integral part of the role will to be lead, coach and develop your team members into the best that they can be whilst creating an engaging and motivatingwork environment.


Who are they and what do they do?


We're proud to be the leading specialty pharmacy in Europe, providing healthcare solutions to patients with long term conditions, rare diseases and cancer.

For 30 years, we've supported patients to access the life-changing treatment they need, in the comfortand convenience of their own homes across the UK and Europe.

Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.


So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.


Why work for themthe benefits?
We offer a fully comprehensive compensation package.

We have three values that underpin all our actions, these are not just statements these make our culture.


Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.


This all sounds great - What key skills do I need to apply:
Call center experience is essential
Team leader experience is essential
Exceptional coaching and leadership ability with a proven record of improving performance, using team performance management techniques
The ability to influence and coach a team through challenges and change
Able to work under pressure and thrive working in a fast paced, target driven environment
Quality focused with a passion for delivering excellent service and getting it right for our Patients
Builds and develops effective teams. Team player that aligns work with other functions and works in best interest of wider performance
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