Contract Support Administrator - Peterborough, United Kingdom - Leeton Group

Description

• Help desk, call handling duties. Management of daily requests via the CAFM system.
• Communication with Facilities Manager, Project Managers and engineers regarding job allocation and labour planning.
• Liaise with Facilities Manager for allocation of works to subcontractors and engineers.
• Liaise with clients, booking/planning of works and assisting with queries.
• Uploading quotations to client specific web portals.
• Scheduling routine PPM visits for direct labour and with subcontractors.
• Raising purchase orders for engineers/subcontractors and suppliers via CAFM system.
• Collate details of planned and reactive works that need to be rescheduled and escalate to the Facilities Manager.
• Assist Facilities Manager with data for monthly reports.
• Attend contract meetings as required.
• Issuing relevant documentation & certification (hardcopy and electronic) to clients.
• Assisting Facilities Manager and Project Managers with contract renewals.
• Update WIP reports as required for WIP meetings.
• Upkeep of shared drive/contract files with relevant information, paperwork and records.
• Administration duties including filing, copying, printing & scanning, etc.

• A proven track record in delivering excellence, ideally in a facilities service environment.
• Ability to prioritise tasks.
• Calm manner, able to work under pressure in a busy office environment and against frequently changing demands and priorities.
• Good communication skills (both written and verbal) with ability to work under pressure whilst focused on excellent customer service.
• Adaptable and flexible.
• Use initiative to resolve unexpected situations and requirements.
• Selfmotivated.

• This is a very important role within our Team, being a team player who enjoys working in a close environment is essential.
• This role is a varied, multitasking position.
• Concentration and attention to detail is of the uppermost importance, with Customer Care being a high priority.
• Having the ability to think quickly, adapt and rearrange resources at short notice to changing client requirements.
• Holiday Entitlement 22 days + statutory days. Increased to 23 days with 5 year's service and 25 days with 10 year's service.

• Company pension

• 8 hour shift
• Monday to Friday

• Similar: 1 year (preferred)