Residential Concierge - London, United Kingdom - KX Recruit

Description

Job Title:
Concierge - Residential Property


Salary:
£30,000

Contract type:
Permanent - full time

Shift pattern:
Day Shift: 4 days on/4 days off on rotation 7am-7pm
Night Shift: 4 nights on/4 nights off 7pm-7am


Start date:
August 2023

Author King's Cross is a remarkable rental experience.

Inviting social spaces designed by Conran and Partners, fully furnished apartments have been thoughtfully designed and there's a central landscaped courtyard garden.

Author's extensive amenities have got you covered. Residents' lounges, to co-working spaces; private dining to private screening room; fitness centre and 24-hour concierge.

While outside, the King's Cross energy awaits; a ready-made connected community bursting with creativity, on-trend retail, eating, drinking and culture.

Not to mention some of the best transport links in London.

About The Role

The concierge's duties and responsibilities include, but are not limited to, the following:

Building Operations:

• Greets residents and guests in a professional and courteous manner when they enter the building.
• Requests confirmation of appropriate photo identification of guests and visitors who have key authorization access.
• Announces guests to the residents via intercom by their name, and in the case of a delivery person/vendor, by stating who he/she is and the business he/she is representing.
• Announces inhouse staff to a resident when a scheduled service request is to be performed.
• In the event of a resident hosted party or event, confirms that all guests are recorded on the guest list and requests appropriate photo identification prior to authorization of entry.
• Requests and maintains appropriate photo identification of all vendors and contractors who are authorized to work in the building.
• Issues visitor ID tags for all vendors and contractors who are authorized to work in the building.
• Informs the General Manager when vendors or contractors arrive in the building and when they are leaving.
• Ensures that all vendors/delivery persons and contractors sign in, and when their work is completed, they must sign out in the Delivery Log or the Vendor Log. Posts in and out times.
• Directs all serviceprovider firms/individuals to the service entrance.

Service Request System/Facilities:

• Assures accurate, timely entry of all service requests, for individual units and common areas.
• Advises the General Manager if service requests are not being addressed on a timely basis.
• Confirms if resident prefers to make an appointment or if entry at any time is permissible.

Resident Package Notification System:

• Records all packages and deliveries, either from outside vendors or from residents, through the package notification system in a timely and accurate fashion.
• Advises residents of packages and deliveries that are pending pick up.
• Facilitates distribution of packages and deliveries to avoid excessive package room inventory.
• Maintains all logs including:
• Elevator Log Book
• Moving/Delivery Log Book
• Vendor Log Book
• Daily Log Book
• Incident Reports, Workman's Compensation Procedures.
• Maintains all keys in a safe, appropriate location.
• Maintains the Concierge station, including the Concierge desk, package room and lavatory in a neat, clean and organized manner.
• Maintains visual contact with the camera monitors on a frequent basis, particularly when the door alarms or buzzers sound.
• In the event of a movein or moveout, initially ensures if it is a scheduled move and if so, locates a porter for preparation of the elevator and lobby floor. If it is an unscheduled move, advises the General Manager and Community Manager before allowing access.
• In the event of an emergency, follows emergency procedures as outlined in the Employee Handbook and the site specific Emergency Preparedness plan.
• If a guest in the lobby refuses to acknowledge the concierge, the elevator must be held at the lobby and the General Manager must be contact immediately.
• Must be familiar with the days and hours of operation of the various amenities and ancillary services available to the residents.
• Safeguards and preserves all residential information of the buildings' residents.
• Miscellaneous duties, as assigned.

What you will deliver

Upholds the Related Argent Service Commitments:

• Be happy to be there and show it
• Treat the resident the way that they want to be treated.
• Assume total responsibility for clear communication with all residents and colleagues.
• Own the entire interaction as your own.
• Look for ways to say "Yes"
• Anticipate the needs of the resident and accommodate them in advance.
• Take responsibility for your own actions as well as those of your colleagues; never point fingers of blame.
• Look for service opportunities to differentiate Related Argent from the competition.

Reaching Resolution:

• Apologize for resident discomfort regardless of fault or reasonability of complaint.
• Make every effort to say "Yes"