Customer Service Advisor - Evesham, United Kingdom - BRUSCO Food Group

BRUSCO Food Group
BRUSCO Food Group
Verified Company
Evesham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About Us:

Brusco is a trusted supplier of ingredients to the food industry, with over 30 years of heritage and expertise.

This is an exciting time to join us on our journey to delivering sustainable and profitable business growth of at least 100% over the next 5 years by establishing Brusco as a top 5 UK supplier of quality ingredients.

We offer a great working culture and environment in our fantastic head office outside Evesham. Perks include a monthly Chef Experience for the team, dress down Fridays, employee recognition schemes and social events.


About the Role:


The Customer Service Advisor will join our small, friendly service team, working accurately in a fast paced and varied role.


Key responsibilities include:

  • Logging customer orders within 24 hours
  • Dispatching product samples within 48 hours
  • Processing customer orders, ensuring costs, quantities and timescales are accurate
  • Raising purchase orders, checking against contracts and discussing any discrepancies with customers
  • Booking deliveries
  • Liaising with customers, suppliers and transport providers as required
  • Processing order amendments accurately and in line with agreed timescales
  • Logging, investigating and resolving order queries
  • Providing admin support to Account Managers within the Sales team
  • As part of the team, answering inbound telephone calls
  • Covering workloads for other Customer Service Advisors in their absence
  • Any other admin support as required to meet business needs.

About You:


  • Admin experience, ideally gained in a customer service environment
  • Attention to detail and accuracy with costs and data entry
  • Strong customer focus
  • IT literacy, including Excel, Word and Outlook
  • Friendly and professional verbal and written communication skills
  • Ability to plan own workload to meet multiple deadlines
  • Great team player who enjoys working with others
  • An understanding of food safety or willingness to learn
  • A commitment to our core values: Curious, Responsible, Inclusive and Brave.

Salary and Rewards:


  • Annual bonus scheme
  • 28 days annual leave (including bank & public holidays) + the days between Christmas and New Year
  • Employee Referral Scheme
  • Employee of the Month programme
  • Training and career development opportunities
  • Monthly 3 course meal cooked by our Chef using our fabulous ingredients
  • Social events
  • Free onsite parking

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£23,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension
  • Free parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Evesham: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 24/04/2023


Reference ID:
MSJW0423
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