Customer Experience Co-ordinator - Andover, United Kingdom - Lionel Hitchen

Description

• Be the main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
• Enter quote requests on the quotation database
• Arrange transport with UK Distribution Partner(s)
• Comply with all Company Policies, Procedures and BRC requirements
• Have handson preparation of paperwork for export consignments
• Check shipment paperwork
• Input shipment details onto the computer system
• Book collections / deliveries with freight forwarders
• Deal with invoicing letters of credit and all allied documentation

• Excellent working knowledge of MS Office (Word, Excel, Outlook)
• Excellent communication skills with friendly and professional telephone manner
• Accuracy, precision, attention to detail
• Comprehensive process knowledge of internal order management, UK delivery processes and worldwide export delivery processes
• IMDG/ADR awareness
• Sound experience in Exports with an emphasis on Dangerous Goods
• A knowledge of international courier systems
• An understanding of Freight Forwarding

• A knowledge of Exporting to the USA, producing FDA and documentation
• Knowledge of ERP systems and Forecasting
• IATA in date training (or ability to gain within 6 months)