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Receptionist - Nottingham, United Kingdom - Notts County Foundation

Notts County Foundation

Verified Company

Nottingham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a receptionist you will be responsible for manning the reception desk for The Portland Centre, a historical building at the heart of the local community.

Key Accountabilities & Responsibilities

To act as a receptionist within a shift system to undertake the manning of the reception desk, working within current Notts County Foundation processes, policy and procedures. Ensuring the highest standards of health and safety, cleanliness and customer care.
To act as the first point of contact for customers and contractors, dealing with enquiries, bookings, sales, comments and complaints.
To provide excellent customer service.
To manage bookings and sale of goods using the leisure management system.
Deal with membership enquiries, sign ups and filing of forms according to procedure.
Maintain security for the building by checking the validity of users and providing passes to contractors.
To ensure the reception area and all items of stock and monies are always secure.
Maintain stock levels of sellable goods, complete stock control records and report low stock levels to Duty Manager.
Receive, secure and record details of all lost and found property and care of valuables.
Maintain a clean and safe working environment and complete relevant check sheets.
To ensure that all data protection procedures are followed and adhered to.
To be aware of, understand and put into practice safety instructions and emergency procedures.
Assist Duty Manager in the opening/closing of the reception area according to procedures.
Carry out daytoday instructions given by Duty Manager.
Assist in administrative duties relating to the operation of the facility.

Financial Key Tasks

Control of reception float and takings, banking funds according to company procedures.
To ensure that all cash, cheques and other monies are secured at all times and relevant paperwork completed.
To receive appropriate admission, booking fees and to issue receipts/tickets for such fees.

Training Key Tasks

To attend regular staff training sessions, be they held in house or externally.
To maintain and develop own professional knowledge and awareness.

General Duties

To attend and contribute to regular staff meetings.
To participate in all staff Notts County Foundation appraisal and supervision processes.
To follow by Notts County Foundation policies and procedures at all times including Health and Safety, Equal Opportunities and Confidentiality.
Ensure safeguarding is embedded within the organisation.
To act as an ambassador for Notts County Foundation at all times and promote the activities of the Notts County Foundation.
To undertake any other duties and responsibilities required to, commensurate with the grade and level of responsibility for the post.
To support the delivery of other key areas of the business as required.

Essential:

Basic level of computer literacy.
Have experience of working with the public, facetoface and on the telephone.
Be able to communicate with all levels of staff and different user groups.
Have excellent interpersonal skills and customer care.
Rotating shift pattern which includes early mornings, evenings, and weekends.

Mornings 6:30am - 2pm, Evenings 2pm - 10pm, Weekends 8am - 4pm.

Job Types:
Part-time, Permanent

Salary:
£13,384.80 per year

Expected hours: 22.5 per week

Benefits: