People & Culture Manager - London - Diamonds Factory

Description

About Our Group CompanyNeve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About our BrandHere at Diamonds Factory, we're all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn't cost the earth - and that mission still stands firm now. This role is dedicated exclusively to the Diamonds Factory brand.

About the RoleDiamonds Factory is seeking an experienced People & Culture Manager with a strong background in luxury retail, fine jewellery, or premium hospitality. This role is key to shaping a high-performance, service-focused culture and delivering exceptional employee experiences across our brand.

If you thrive in client-facing, high-performance environments and are passionate about building engaged teams aligned with brand values, this is an opportunity to make a real impact.

How you'll contribute:

Lead and develop our workplace culture, aligning policies and initiatives to inspire connection, motivation, and excellence

Oversee the full employee lifecycle, including pre-boarding, onboarding, and offboarding, to ensure seamless, values-driven experiences

Support leadership in shaping competitive pay structures, perks, and benefits that attract and retain top talent

Spearhead the implementation of a new HRIS system to streamline operations and drive innovation

Identify team development needs and deliver training programs that foster growth and engagement

Champion diversity, equity, and inclusion, ensuring our workplace is welcoming, safe, and empowering for all

Lead employee engagement initiatives, team-building activities, and recognition programs that celebrate success

What we're looking for:

4+ years of experience in a generalist HR role, ideally in luxury retail, fine jewellery, or premium hospitality

Proven experience in employee relations, including disciplinary and grievance processes

Strong leadership and people management skills (previous management experience is a plus)

A proactive, solutions-focused mindset with a passion for driving positive change

A cultural ambassador who thrives on building engaged, high-performing teams in client-facing environments

A degree in HR, Business, or a related field is welcome but not essential

Passionate about people and luxury service standards, purpose-driven, and excited to shape what's next

Why you'll love working with us;

Work directly with our Chief of People and lead a growing team of Talent Acquisition Consultants

Play a key role in a fast-growing, values-led business where people come first

Influence strategy and make a meaningful impact across every stage of the employee journey

What we offer:

Join a fast-growing business where your contributions matter and your ideas are valued

Work in a supportive, transparent environment that encourages innovation and excellence

Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home}

Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm

Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits

Enjoy your birthday, with an extra day of leave to celebrate

Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance

25 days annual leave + bank holidays

Enhanced maternity and paternity leave entitlements

Next stepsIf your application is successful, you'll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you'll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. If we find there's a perfect match, you'll be offered and onboarded into the world of Team DF

Please bear with us, we do receive large volume of applications, and unfortunately, we're only able to respond to candidates who have been shortlisted.

We're an equal opportunity employer, if you don't meet every requirement, we still encourage you to apply.

Our Commitment to Diversity & InclusionAt Diamonds Factory we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.

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