Pensions Administrator - Edinburgh, United Kingdom - Isio Group

Isio Group

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Part Time Experienced Pensions Administrator

We're growing and we want you to be part of our journey.
At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a peoplefirst business and we're committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.
Our Pensions Administration Team
We provide a frictionfree pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and stateoftheart technology, we'll deliver the best possible experience for every member on their road to retirement and beyond.
What's the role?
Pensions Administration is the heart of our trustee services and as a peoplefirst business, we are seeking caring, motivated and highly organised individuals with pensions experience to join our teams on a full or part time basis. Ideally working a minimum of 21 hours per week, which can be 3 full days or a mix across the working week.

You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type.

You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.

Key responsibilities

Provide excellent customer service.
Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
Answer incoming calls and resolve queries in an empathetic and caring manner.
Escalate any potential problems and/or complaints for quick resolution.
Manage your time effectively to ensure all deadlines are met.
Take ownership and responsibility for any tasks assigned to you.
Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
Actively contribute to our continuous service improvement initiative.
Be positive and professional at all times to build strong relationships with others.
Key skills and experience
Pensions knowledge experience of delivering pensions administration services.
Experience experience of working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
Excellent customer service focus the ability to deal empathetically with people, build relationships and manage expectations.
A great communicator the ability to communicate with others in a clear and succinct way.
Enthusiasm and motivation a unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.
Excellent time management the ability to manage multiple tasks and consistently deliver to deadlines.
A great team worker the ability to work as part of a team in a busy, fastpaced environment.
Demonstrated Commitment to our Core Purpose
Power in Partnership: We work in partnership with our clients & each other building open and trusted relationships. Working together allows us to deliver the best for our clients.
Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice.
What we offer you
Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this.
On top, we also offer:
A competitive remuneration package, including a discretionary bonus scheme
A defined contribution pension scheme
Life insurance
Healthcare benefits
Income protection
25 days annual leave (prorata), plus bank holidays and two 'Company' days a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
Corporate Social Responsibility (CSR) allowance
Flexible working
A flexible benefits package
Development programmes including technical and nontechnical training support and mentor programmes
Study support including materials, exam fees and study days
What's next?
About Isio_
Isio was 'born' in 2020 from the sale of KPMG UK's Pension Practice to a private equity firm. An industryleading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.
Isio is built by challengers, innovators and forwardthinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We em