Executive Complaints Officer - Perth, United Kingdom - SSE

SSE

Verified Company

Perth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Base Location:
Perth

Salary:
£30,273 to £35,194 + a range of benefits to support your finances, wellbeing and family

Working Pattern:
Permanent | Full Time

As a Networks Executive Complaints Advisor, you will work within our Customer Contact Centre, where you will support our Customer Service and Operational teams to provide solutions and give the best possible service to our customers who have raised a complaint

This is a fast role paced where you will work with customers who have complained to our CEO and other SSEN senior internal leaders as a well third parties such as MPs/MSPs, The Energy Ombudsman Services and Citizens Advice England/Scotland.

Roles & responsibilities will include, but are not limited to:

Communicate effectively and guide our stakeholders internally and externally at all levels in their decision making to resolve issues and uphold SSENs reputation.
As well as resolving high level and thirdparty complaints you will support our customers with their complaints by taking them through our Complaint Handling Process.
You will be allocated your own cases which you will own from beginning to end, responsibilities include contacting your customer in the promised timescales, investigating their queries or concerns, and producing a coordinated company response.
You will ensure complaints are fully compliant, by following GDPR on all contacts to ensure customer data is secure, ensuring customers are aware of their rights.
You will ensure all timescales and key milestones are met by effectively using the database to log and file complaints correctly.

What do I need?
To be considered for this role, we would love you to have:

Customer Service experience including complaints handling.
Excellent verbal and written communication and interpersonal skills.
There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.
You should be organised, flexible and selfmotivated, with strong time management skills.
Be solution focussed and have pride in the service that you provide, ensuring our timelines are met and customers are receiving the best outcomes.

About our Business:

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland.

Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero.

By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future.

We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

What's in it for you?:

We offer an excellent package with 34 days annual leave entitlement.

Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

What happens now?:

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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