Community Manager - London, United Kingdom - Greystar Europe

Greystar Europe

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Under the guidance of a General Manager, you will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgetedfinancial and operational goals.

Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.

_Key Role Responsibilities_

Acts as a role model at all times by demonstrating the core values
Leads the team to create positive memorable experiences by exceeding expectations for all residents.
Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals
Ensures marketing campaigns, advertising and promotional activities are effectively implemented
Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting
Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
Meets targeted revenues by making rate recommendations based on market data and monitors payments.
Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
Manages the financial performance; attending regular P&L reviews with stakeholders.
Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and ongoing communication about the performance of the properties, and responds with urgency to client/owner concerns, questions,issues, and requests.
Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
Develops capability of team members in order to meet key performance goals and future succession requirements.
Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk freeenvironment.
Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

_Abou_t You_

You will be a strong team player who is able to adapt relationship building, communications and negotiation skills to suit audience.

Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.

Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.

You will be proficient in the use of Microsoft Office packages including Word,Excel and Outlook and having detailed knowledge of Landlord/Tenant Legislation.

Along with that, you possess excellent communication and organization skills with the ability to multi task and prioritize.

_What We Offer_

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more._

_About Greystar_

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and developmultifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industryfunded with institutional capital to countries where the sector does not yet exist. Greystar's pan
European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, theNetherlands, Germany, Austria and Spain._
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.

Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail._