Sales Support - Peterborough, United Kingdom - CDW

CDW
CDW
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director.


This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction.


Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.


Principal Accountabilities

  • Quotations on both standard and nonstandard products
  • Placing orders via our sales tools
  • Managing Outlook mailboxes, both coworker and customer specific
  • Dealing with initial customer queries or issues
  • Product returns
  • Product information, including manufacturer data sheets and specification checking
  • Reporting, including Back Order and adhoc customer requirements
  • Changes to products and prices within ServiceTrack catalogues
  • Work with key vendors and partners as required to develop opportunities and relationships in existing clients
  • Liaise with internal departments, including Customer Services, Credit and Purchasing
  • Develop and maintain portfolio product knowledge as defined by the Account Director
  • Understand vendor promotions and special bid processes
  • Understand deal registration process
  • Assist with holiday cover and training of coworkers
  • Knowledge and Experience
  • Understanding the importance of accurate reporting
  • Understanding of the IT industry sales channel
  • Strong analytical, and problemsolving skills
  • Use of internal tools for account management and order processing (Microsoft Navision, CRM)
  • Experience working in a commercial environment preferred
  • Previous administration experience in a similar role preferred
  • Industry product and service knowledge preferred

Personal Attributes

  • Excellent interpersonal & communication skills
  • Ability to build a rapport with customers, partners and internal coworkers
  • Strong time management and prioritisation skills
  • Ability to change and prioritise tasks constantly throughout the day/week/month
  • Drive and ambition
  • Strong attention to detail
  • Natural business acumen and ability to assimilate numbers/financials quickly
  • Ambitious to grow a successful career within CDW
  • Commercially minded

Job Types:
Full-time, Permanent


Pay:
£24,000.00-£27,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Peterborough, PE7 8HP: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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