Customer Management Specialist - Wrexham, United Kingdom - Tute Education Limited

Description

What Tute does is simple:

our team of qualified teachers deliver live online lessons that fill gaps in the education of children and young people across England and Wales.

We put the student at the core of everything we do.

Our lessons are delivered in our online classroom, The Learning Cloud, which is a part of the overall platform that we have built to provide outstanding provision and service.

We have taken our live lessons and packaged them into different products and services that meet the needs and priorities of our schools, LAs, and non-mainstream settings as they try to deliver the best outcomes for their students.

We have now delivered over 125,000 lessons to around 20,000 students in more than 800 education settings; and the numbers are rising.

Tute is committed to safeguarding and promoting the welfare of children Tute has several roles available to meet demand and if you demonstrate, through our rigorous safer recruitment process, that you meet our high standards there will be a role for you at Tute.

Our teachers know what works. They have designed and refined a pedagogy that facilitates progress in The Learning Cloud.

Tute adheres to the statutory safer recruitment procedures issued by the Department for Education.

Tute promotes policies of equality opportunity for both staff and students.

Tute creates equality in education by bringing the best teaching and learning to all children and young people.

It is our expectation that everyone in our team supports our policy to treat all students, staff, and commissioning bodies fairly and equally.

Tute's team of teachers are fully qualified, DBS-checked and experienced online teaching and learning practitioners.

It is their profession; they are as passionate about student outcomes as any other teacher - that's why they do what they do day in, day out.

The Role

The principal purpose of this role is to drive revenue growth through effective account management of both existing and future customers, ensuring that their history is understood and that their bespoke needs are recognised and met within the existing or future service delivery.

You will provide excellent account management and support to a wide range of customers which encourages repeat business.

Your account customer management will enhance the growth of revenue and ensure retention of customers by upselling and cross-selling Tute products.

You have a great sense of humour, love working with others and do so positively.

Key Responsibilities

• Provide account management and support to a wide range of current customers
• Provide account management to customers which encourages retention
• Cross and upsell Tute Products to drive revenue growth
• Collaborate positively and work closely with crossfunctional internal teams e.g. finance, T&L, marketing.
• Achieve agreed KPIs and other customer service targets
• Complete operational documentation including quotes, central reporting etc
• Resolve any complaints professionally and objectively
• Adhere to all internal and regulatory processes
• Maintain accurate data on all Tute customers
• Promote and coordinate webinars and campaigns
• Analyse customer data and usage
• Administrative tasks relating to customer management
• Contribute to, and articulate, a company ethos which enables everyone to work collaboratively
• Prioritise the safeguarding of students ensuring their welfare is considered
• Represent Tute externally to customers and other organisations
• Keep abreast of development in the education sector
• Contribute to the work of the whole company in a variety of ways not specifically listed

How to apply

Application

Please note that we do not accept CVs
- _Become an employee

• Tute
• For an informal discussion, feel free to contact Carol Skitt, Head of People, Culture and Social Responsibility who would be happy to explain more about Tute and the role _
• Tute

is committed to safeguarding and promoting the welfare of children and young people and expects all staff and contractors to share this commitment._

• Tute

adheres to the statutory safer recruitment procedures issued by the DfE. Tute promotes policies of equality opportunity for both staff and students._

• Tute

creates equality in education by bringing the best teaching and learning to all children and young people.

It is our expectation that everyone in our team supports our policy to treat all students, staff, and commissioning bodies fairly and equally.

_

Closing Date

02/05/2023

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.