Customer Service Administrator - London, United Kingdom - Swanstaff Recruitment
Description
If you are looking to branch away from dead-end career paths, into an exciting and vastly-expanding business, then I need to hear from you today I am working with a long standing client of mine, a high-end furniture business, in seeking a personable and self-motivated Customer Service Administrator to join their team on a permanent full time basisIf you are looking to work for a fun, family-feel and welcoming environment, where you can offer your expertise to a huge variety of customers by progressing orders, monitoring live-chat systems, chasing delivery times and coordinating with warehouse staff, then I need to hear from you today
Along with a great basic salary, my client are offering a very realistic opportunity to progress within your career with genuine development opportunities.
Job Title:
Customer Service Administrator
Location:
Greenwich
Salary:
£22,000 per annum
The Role:
- Manage inbound aftersales enquiries and order handling enquiries
- Handling general customer queries, such as product dimensions, availability of stock, when stock will be arriving if "out of stock" or sold out, materials of products, etc.
- General administration of company Data
- Contacting customers updating them on the status of their order
- Responding to after sales customer claims forms, negotiating settlements and replacements as necessary
- Build a good working knowledge of our product base
- Processing refund requests following the company guidelines
- Liaising with supplier, internal stakeholders and couriers
- Taking inbound calls and making outbound calls
- Upselling products to customers, during slow times.
Requirements:
- Experience in a Customer Service Administrator role is essential
- Experience in taking and progressing customer orders
- Preferably experience in liaising with transport and warehouse teams
- Excellent communication and customer service skills are essential
- Able to manage and prioritise own workload
- A genuine passion for interior design/furniture is desirable
- Due to limited parking at the new office in Greenwich, the flexibility to use public transport is preferred
- Complainthandling skills
If you are looking for the next step in your career and want to continue 2023 with a brand new role, then get in touch with Billy in our Head Office.
EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company
Job Types:
Full-time, Permanent
Salary:
£22,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Application question(s):
- Do you have experience with customer service?
- Are you able to commute to Greenwich?
- Are you looking for a full time permanent role?
- Do you have experience dealing with complaints etc?
Work Location:
One location
Reference ID:
BF/CSA1
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