Nicu Receptionist - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join our Reception Team supporting the Neonatal Intensive Care Unit within the Women & Children's Health Division.

We are looking for someone with excellent communication and organisation skills who is committed to working in a busy healthcare setting.

Previous reception experience is desirable but not essential.

Working hours will be 07:30-20:00 two days per week, and will cover a 7-day service on a rota so weekend days and bank holidays will be expected and shared with other receptionists.

To provide high quality and comprehensive reception, administrative support and telephone service for the neonatology service, and act as first point of contact for parents, families, visitors, and staff.

Assist in maintaining a level of security commensurate within a neonatal intensive care unit.

Assist in the provision of a clean, tidy and smooth-running environment for patients and their families/ carers.

Develop organisational skills through planning a workload and prioritising needs.

Contribute to a learning environment.

Support trained staff/ward manager.

You will be joining a well established neonatal service that provides intensive care, high dependency care, special care and transitional care for hundreds of babies each year.

Based at Southmead Hospital, Bristol, we are one of the Regional Neonatal Intensive Care Units for the South Western Delivery Network.

To communicate appropriately with all parents/ carers, visitors, and staff. This may include adults with special needs, culture and language differences and/or challenging behaviour.
Provide an efficient reception service
To use initiative, judgement and decisionmaking skills in situations that arise on the unit daily and report any issues that may affect patient care and/or the service.
Admit and discharge patients on the computerised hospital system, ensuring accurate patient details are recorded.
Retrieve and return medical notes and xrays as required.
Organise medical notes files following the correct protocol.
Assist in the provision of the required paperwork and medical notes for planned and/or emergency admissions.
Organise outpatient and other appointments, or investigations for patients as required.
Sort and distribute incoming and outgoing mail for the unit.
Refill the supplies of stationery for the reception area as required.
Order, receive, store and distribute clerical supplies according to requirements.
Establish formal and informal lines of communication with parents, carers, visitors, and staff.
Liaise with other members of the clinical and reception team as required.
Take full responsibility for developing own practice and training needs.
Attend team meetings and appraisal/performance reviews.
Plan own workload and prioritise need.
Take on other such reasonable duties as appropriate, as directed by the Nurse in Charge of the unit or Line Manager.
Maintain child safety at all times and adhere to the recommendations and procedures relating to safeguarding.
Contribute to the provision of a learning environment for staff undergoing training.
Participate in clinical audit and research projects as required by the multidisciplinary team.
Be aware of cost implications and make effective use of resources.
Ensure that all issues of clinical governance are acted upon as per Trust policy.
Directly support the nurse in charge/ ward manager.
Keep up to date with all relevant policies/procedures and local guidelines ensuring that high standards are maintained.
Ensure effective communication and handover processes are in place with reception colleagues